Version: 5.7.2 Effective date: August 20, 2026 Market: Qatar
How this document works
FleetOS operates market-by-market through separate Local FleetOS Entities. Only the Part for your country applies to you, and only the entity named in that Part and recorded in your acceptance evidence is your contracting party. A FleetOS agreement, licence, Wallet, Driver status, Office status or regulatory permission in one country does not automatically apply in another country.
Each Part varies FOS-01 to FOS-04 for that market. Where a Part conflicts with those documents, the Part prevails for that market (FOS-01 §1.6).
Country ring-fencing is substantive. Each active country is intended to have separate contracting records, payment and merchant accounts, financial ledgers, regulatory approvals, insurance, tax records, market tenant and dispute forum. No country entity guarantees another, and no country entity is liable merely because another country uses the same FleetOS brand or technology.
If the same owner, director, employee, brand licensor, software vendor or cloud provider is involved in more than one market, that common feature does not merge the entities or their contracts. Any intercompany service must be documented separately and does not make the service-provider entity a party to the user’s local agreement.
Part B — Qatar
B1. Contracting entity and scope
Your contracting entity is Fleet O S Technology & Software L.L.C. (Trade Licence No. 326049) (شركة فليت أو إس للتكنولوجيا والبرمجيات ذ.م.م.), Unit 210–218, Floor 2, Tech 2 Building, Qatar Science & Technology Park, Doha, Qatar. This Part applies where the Platform Services are offered in Qatar or a Ride begins in Qatar.
Qatar separation. Fleet O S Technology & Software L.L.C. is responsible only for Qatar FleetOS obligations. It does not assume United States or Syria FleetOS debts, refunds, settlements, regulatory obligations, user claims or data-controller obligations. Qatar accounts, agreements, QAR Wallet records, processor arrangements, Office licences and regulatory records are maintained as Qatar market records.
B2. Language — Arabic controls
| All user-facing legal documents, disclosures, receipts and material screens are published in Arabic and English. The Arabic text controls to the extent required by Qatari law or public order. A machine translation is not sufficient for a controlling text: certified legal translation is a publication gate. |
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B3. Governing law and jurisdiction
These Terms are governed by the laws of the State of Qatar. The competent courts of Qatar have jurisdiction.
Consumers. Nothing limits your rights under Qatari consumer protection law or your right to complain to the competent consumer protection authority. Arbitration under Part A does not apply in Qatar and no class-action waiver is asserted.
Offices. The forum and any arbitration for B2B disputes are as stated in the signed Order Form (FOS-06 Schedule 1), subject to mandatory Qatari law. Where the Order Form is silent, the courts of Qatar have jurisdiction.
B4. Licensing
FleetOS Direct. No FleetOS Direct Ride may be activated in Qatar unless the Qatar Local FleetOS Entity has the Ministry of Transport classification, licence or written authorisation required for that direct operating model, plus the legally required vehicle/Driver/insurance controls. FleetOS Direct and regulated Rider/Driver marketplace functionality may be enabled only after the required Ministry of Transport classification, licence or written authorisation has been documented and verified.
B4.1 The Office's role
Only Offices, Drivers and vehicles lawfully authorised under Qatari law may operate. The Office remains responsible for its own transport authorisation, vehicles, Drivers, insurance, employment and sponsorship obligations, passenger service and regulator cooperation. Separately, if Qatar law or the Ministry of Transport requires the software/electronic-application operator itself to hold an authorisation or be an approved application, the Qatar Local FleetOS Entity must hold or obtain that authorisation before the affected passenger-transport feature is enabled. An Office licence does not substitute for an application-level authorisation required from FleetOS.
Operator Network. For an Operator Network Ride, the identified Office is the transportation provider. FleetOS Qatar supplies platform technology and does not provide or operate that Ride, employ the Office's Drivers, operate the Office's vehicles, or assume the Office's transport licence, insurance, fare, tax or employment obligations.
FleetOS Direct. A FleetOS Direct Ride is legally different. If FleetOS Direct is ever separately authorised and activated in Qatar, the Qatar Local FleetOS Entity may be identified as the transportation provider for those Direct Rides and will assume the transportation-provider obligations that applicable Qatar law places on it. Until every required Ministry of Transport or other approval, insurance, Driver-engagement requirement and related legal condition has been satisfied, FleetOS Direct remains unavailable.
Because Qatar's Ministry of Transport regulates land transportation services using advanced technology and smart transportation systems, including electronic systems and smart applications used to provide passenger land transportation, FleetOS will not treat the mere availability of software as authority to provide booking, dispatch or marketplace transportation services.
B5. Provider disclosure before booking
Before a booking is confirmed, and on every receipt, the actual transportation provider must be identified in Arabic and English. For an Operator Network Ride this is the Office, and the display must include its legal name, relevant licence particulars where required, fare or fare basis, currency, applicable fees, refund terms and contact details. For an authorised FleetOS Direct Ride, the display must instead identify the Qatar Local FleetOS Entity and the legally required Direct-operation particulars.
B6. Currency and payments
No Qatar payment feature may be activated until a lawful payment processor, merchant-of-record and settlement structure suitable for the Qatar Local FleetOS Entity has been contracted, documented and verified. User-funded stored value remains separately gated.
QAR is the transaction currency for Qatar Rides unless a lawful alternative is displayed. Fees, refunds and promotional terms must be clearly disclosed before payment.
User-funded Wallet (FOS-03 §6.1 State 3) and currency conversion remain disabled in Qatar until a licensed local provider arrangement and a regulatory analysis, including any Qatar Central Bank requirement, are recorded in the FleetOS compliance record.
B7. Consumer refunds
Refunds follow the matrix in FOS-03 §5.2 and mandatory Qatari consumer law, whichever is more favourable to the consumer.
B8. Data protection
Processing is governed by Law No. 13 of 2016 concerning Personal Data Privacy Protection and FOS-02 Annex B. For Operator Network Drivers, medical-fitness, criminal-record and other special-nature source documents should ordinarily remain under the Office's control; FleetOS should receive only the minimum status, verification outcome and expiry information necessary for platform eligibility unless Qatar law permits and the competent authority has authorised broader processing. For FleetOS Direct, any special-nature processing required of the Qatar Local FleetOS Entity may occur only after the necessary legal basis, permission and safeguards are established.
B9. Marketing and vehicle signage
Direct electronic marketing requires prior consent. An Office must obtain all transport, traffic, municipal and vehicle-owner approvals before applying any signage or branding to a vehicle. FleetOS branding is subordinate to the licensed Office's identification and must not be presented in a way that suggests FleetOS provides the transport.
B10. QSTP
Where FleetOS operates under Qatar Science & Technology Park incubation, it complies with QSTP requirements. The QSTP mark is used only as permitted, is never recoloured, and is never placed on a dark background. QSTP is not a party to these Terms and gives no warranty in respect of the Platform Services.
B11. Availability and regulatory conditions
FleetOS will maintain Arabic and English legal content for Qatar. Where Qatar law, a regulator, court, notary, counterparty or transaction requires a certified or otherwise formally approved Arabic translation, that certified version must be obtained before the relevant document or service is relied on for that purpose. No English wording overrides mandatory Arabic-language or public-order requirements.
FleetOS may restrict or withhold Ride-marketplace, Driver, payment or other regulated functionality in Qatar unless the permissions, classifications, licences, insurance, data-protection measures and other prerequisites required by applicable Qatari law are in place for the relevant functionality.
The availability of the Office dashboard or other software tools does not itself represent that FleetOS or an Office holds a passenger-transport or electronic-application licence. Each Office remains responsible for its own transportation authorisations, Drivers, vehicles, insurance and operations.