Operators
Accurate business information, lawful activity, ready drivers and vehicles, pricing and customer support.
Terms of Service
Clear responsibilities across the FleetOS operating network.
These public terms outline the basic responsibilities associated with the website, operator tools and marketplace services.
Public terms edition · Updated July 2026
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Responsibility framework
The platform coordinates activity; each participant remains accountable for their role.
Final operator and market agreements may add specific commercial, legal and operational requirements.
Drivers
Professional conduct, safe operation, accurate trip states and compliance with office requirements.
Riders
Accurate booking details, payment compliance, respectful conduct and appropriate reporting.
FleetOS
Digital tools for bookings, operations, records and marketplace coordination, subject to availability and agreement.
Key terms
Important public conditions.
These summaries are provided for clarity and do not replace final signed agreements.
Accounts and access
Users must protect credentials and use only authorized accounts and roles.
Acceptable use
Fraud, interference, unauthorized access and unlawful activity are prohibited.
Commercial terms
Fees, commissions, payment timing and taxes follow the applicable plan or agreement.
Availability and changes
Features, markets and services may evolve, and availability is not guaranteed in every location.
Suspension and termination
Access may be limited for serious violations, risk, non-payment or contractual reasons.
Disputes
Applicable agreements define notices, governing law and dispute processes.
Complete framework
Complete operating terms
Effective 14 July 2026. This public framework should be aligned with each signed commercial agreement and reviewed periodically by qualified Qatar counsel.
1. Agreement and scope
These Terms govern access to the FleetOS public website, Fleet Office, Fleet Ride, DriverX, marketplace services and related onboarding. By activating an account or using a service, the contracting office and each authorized user agree to these Terms and any signed commercial order form.
2. Eligibility and account authority
An office must be lawfully established, hold the permits required for its transport activities, appoint authorized administrators and provide accurate onboarding information. Administrators are responsible for users, credentials, permissions and activity performed through their accounts.
3. FleetOS role
FleetOS provides software infrastructure, workflow tools and marketplace technology. Unless a signed agreement states otherwise, FleetOS is not the transport carrier, vehicle owner, employer of drivers or contracting transport office. The office remains responsible for its transport service, licenses, vehicles, drivers, fares, taxes, insurance and customer obligations.
4. Operator, driver and rider responsibilities
Offices must verify drivers and vehicles, maintain required records, respond to incidents and use accurate pricing. Drivers must follow applicable laws, office procedures and safety requirements. Riders must provide accurate booking details, behave lawfully and pay valid charges.
5. Plans, fees and payment
Subscription fees, commissions, included drivers and additional-driver charges follow the current pricing schedule or a signed commercial agreement. Charges may be calculated on completed booking value. Taxes, payment-gateway charges, refunds, driver payouts and other costs may apply separately. Enterprise terms require written confirmation.
6. Electronic records and communications
The parties may use electronic communications, records and approvals. Notices may be sent through the platform or to the registered email address. Electronic transactions are handled consistently with applicable law in the State of Qatar, including the Electronic Transactions and Commerce Law.
7. Acceptable use
Users must not misuse credentials, scrape the service, bypass security, introduce malicious code, manipulate fares or records, impersonate another person, use the platform for unlawful transport or interfere with another office, driver or rider.
8. Data and privacy
Personal data is processed under the Privacy Policy and applicable Qatar data-protection requirements. Each office is responsible for having a lawful basis for information it uploads and for responding to data requests relating to records it controls.
9. Intellectual property
FleetOS and its licensors retain ownership of software, designs, trademarks, documentation and platform improvements. Customers retain ownership of their business content and grant FleetOS the limited rights required to host, process, secure and display it to provide the service.
10. Availability and changes
FleetOS may maintain, update or improve the platform and may use reasonable controls to protect reliability and security. Service availability can be affected by telecommunications, maps, payment gateways, hosting, devices, third-party systems and events outside reasonable control.
11. Suspension and termination
FleetOS may restrict or suspend access for security threats, non-payment, unlawful use, material breach, risk to users or regulatory requirements. A customer may end service according to its order form. On termination, access stops and data export or deletion follows the agreement, retention schedule and applicable law.
12. Warranties and liability
The service is provided with reasonable professional care, but no uninterrupted or error-free operation is guaranteed. To the maximum extent permitted by law, indirect, special and consequential losses are excluded. Any aggregate contractual liability is limited to the fees paid to FleetOS during the six months preceding the event, except where such limitation is prohibited by law or the signed agreement states otherwise.
13. Indemnity
An office is responsible for claims arising from its transport operations, regulatory non-compliance, vehicles, drivers, fares, taxes, insurance, uploaded content or breach of these Terms. FleetOS remains responsible for its own obligations under applicable law and the signed agreement.
14. Governing law and disputes
These Terms are governed by the laws of the State of Qatar. The parties should first attempt good-faith resolution through written escalation. Unless a signed agreement provides arbitration or another forum, the competent courts of Doha, Qatar have jurisdiction.
15. Changes and contact
Material changes will be published with an updated effective date and, where appropriate, notified to account administrators. Questions may be sent to info@fleetapp.net. These public Terms should be read with the signed order form, Privacy Policy and Code of Conduct.
Review related policies.
Read the Privacy Policy and Code of Conduct alongside these public terms.