FleetOS Terms of Service — Qatar

Version: 5.7.2 Effective date: August 20, 2026 Market: Qatar

Document numbering note. FOS-08 and FOS-09 are reserved for internal legal-operations and developer-implementation controls and are not user-facing agreements. FOS-10 through FOS-13 cover Direct Drivers and supplemental public policies.

Part A — Terms that apply to everyone

1. Who you are contracting with

1.1 Your Local FleetOS Entity

FleetOS is a technology brand used in separate markets by separate legal entities. For each market, only the entity displayed immediately before acceptance and recorded in your acceptance evidence (the “Local FleetOS Entity”) offers the Platform Services to you and is your contracting party. For this country edition, the Local FleetOS Entity is Fleet O S Technology & Software L.L.C., Trade Licence No. 326049.

In these Terms, “FleetOS”, “we”, “us” and “our” mean only your Local FleetOS Entity. Those words do not collectively mean every company using the FleetOS brand. “You” means the person or organisation accepting these Terms.

1.2 How your contracting entity is determined and recorded

Your contracting entity is determined by the country in which the Platform Services are offered to you, or in which a Ride begins, unless mandatory law requires a different result. The specific entity is displayed to you on screen immediately before you accept, is named in your acceptance record, and appears on the downloadable copy of these Terms that we make available to you.

If you contract with more than one FleetOS entity — for example because you operate in two markets — each relationship is separate and governed by these Terms as varied by the Country Supplement for that market.

1.3 What these Terms cover

These Terms govern your access to and use of: the FleetOS websites; the Fleet Ride passenger application; the Fleet DriverX driver application; the Fleet Office operator dashboard; the FleetOS core platform; our APIs and integrations; and any related tools, communications, support and features. We call all of that the "Platform Services".

1.4 The entities are separate

Each Local FleetOS Entity contracts solely on its own behalf and for its own account. No other FleetOS market entity is a party to your agreement, and no other market entity acts as agent, partner, guarantor, alter ego, joint venturer, joint employer, co-employer, principal or representative of your Local FleetOS Entity. No market entity assumes or guarantees another market entity’s debts, refunds, settlements, regulatory duties, employment obligations, data-protection obligations or liabilities.

Market ring-fencing. Your account is assigned to a country-specific market tenant. Contractual acceptances, Office agreements, Driver affiliations, licences, insurance records, Wallet balances, payment methods, reserves and settlement rights in one market do not automatically carry into another market. To use FleetOS in another country, you may be required to activate a separate market profile, complete that country’s onboarding and accept that country’s Local FleetOS Entity documents.

No cross-recourse. To the maximum extent permitted by law, your contractual recourse for a market is solely against the Local FleetOS Entity identified in your acceptance record. You have no contractual claim against another FleetOS market entity merely because entities use the same brand, software, owners, directors, service providers or intellectual property. Common branding, a technology licence, an intercompany service, or common ownership does not create a guarantee, agency, partnership or joint liability.

Separate records and money. Each Local FleetOS Entity is intended to maintain its own contracts, books, payment and merchant accounts, settlement ledger, tax records and regulatory records for its market. Amounts owed by or to one market entity are not automatically set off, netted, guaranteed or satisfied by another market entity.

Data separation. Another FleetOS market entity has no general right to access your records merely because it uses the FleetOS brand. Cross-market access or transfer may occur only where disclosed under FOS-02 and, for Office-controlled data, FOS-07, and only on a lawful basis with an identified role such as processor, subprocessor or independent controller.

1.5 The complete agreement between us

Your agreement with FleetOS consists of these Terms together with the documents below, each of which is incorporated by reference:

1.6 Which document wins in a conflict

Where two documents conflict, the following order of precedence applies, highest first:

Mandatory law and any non-waivable right you have under it

A written amendment signed by both parties

The Order Form (Schedule 1 to FOS-06), for Offices

The Country Supplement for the relevant market (FOS-05) The FleetOS Direct Driver Agreement (FOS-10), for Direct-driver matters

The Data Processing Addendum (FOS-07), for questions about personal data only

The role-specific Part of these Terms — Part B, C, D or E

Part A of these Terms

The Operator Agreement (FOS-06), for Offices

Any other incorporated policy

2. What FleetOS is, and what FleetOS is not

2.1 What we provide

FleetOS provides cloud software. Specifically: booking and dispatch workflows, driver and vehicle record management, account administration, analytics and reporting, communications tooling, integrations, safety features, and — where enabled — payment-support technology.

2.2 What we do not provide

FleetOS supports two legally distinct Ride modes. In Operator Network mode, the Ride is offered and performed by the licensed transport operator shown on the booking screen (the "Office") and by a Driver affiliated with that Office; FleetOS supplies technology and, where enabled, payment-support services. In FleetOS Direct mode, only where that mode has been separately activated for the market after the required transport authority, insurance, Driver-compliance and other regulatory gates have been verified, the Local FleetOS Entity shown on the booking screen is the transportation provider for that Ride. A feature being visible in software does not by itself mean FleetOS Direct is legally activated in that market.

For an Operator Network Ride, FleetOS does not own, lease, operate, inspect or maintain the Office's vehicle; does not employ or engage the Office-affiliated Driver; does not set that Office's fares; and does not make hiring, disciplinary, scheduling, compensation or termination decisions on behalf of the Office. FleetOS Direct is an express exception: if and only if that mode is activated for the market, the Local FleetOS Entity may engage its own direct Drivers, set fares for its own Direct Rides, and assume the transportation-provider duties that applicable law places on it for those Direct Rides. Nothing here transfers an Office's obligations to FleetOS or makes an Office Driver a FleetOS Direct Driver.

2.3 What this means in practice

For an Operator Network Ride, the Office identified before booking is the transportation provider and is responsible for the transportation service, vehicle, Driver, fare, legally required transportation insurance and compliance with transport law. For a FleetOS Direct Ride, the Local FleetOS Entity must be expressly identified as the transportation provider before booking and is responsible for the Direct Ride to the extent imposed by applicable law. The app must never silently switch the responsible transportation provider.

Every Passenger-facing screen that displays a Ride must state, in the language of that screen:

2.4 Labels do not override the law

Nothing in these Terms determines the employment or contractor status of any person as a matter of law. Status is determined by applicable law on the facts. If a court, regulator or tax authority classifies a FleetOS function differently from how it is described here, we may suspend or modify that function until we hold whatever authorisation is required.

3. Eligibility and accounts

3.1 Who may use the Platform Services

To use the Platform Services you must be able to form a binding contract, must not be barred from doing so under applicable law, must not be a Restricted Party under section 24, and must not have been previously removed from the Platform Services.

3.2 Age

You must be at least 18 years old to create an account. Where local law sets a higher minimum age for any function, that higher age applies. We do not knowingly permit accounts for anyone under the applicable minimum age.

A person aged 18 or over may book a Ride for a minor travelling alone only where the displayed transportation provider expressly offers a lawful unaccompanied-minor service, that provider's conditions are met, and the booking person accepts responsibility for the minor. Absent such a service, minors must be accompanied by a responsible adult.

3.3 Your account

You must provide accurate, current and complete information and keep it updated. You must keep your credentials secure, use only your own account, and notify us immediately at the Security Report channel in the FleetOS Legal Center if you suspect unauthorised access. You are responsible for activity under your account except to the extent it results from our own failure.

3.4 Verification is not certification

We may verify identity, check documents, screen against sanctions and fraud lists, and record document expiry. A status shown in the product — such as "document received", "verified", or "affiliation active" — is an operational state, not a safety certification, not a legal approval, and not a recommendation. It means we recorded something. It does not mean we vouched for it.

3.5 Driver identity accounts

A Driver's identity account belongs to that Driver. Each affiliation with an Office is a separate permission layered on top of it. An Office may end its own affiliation with a Driver. An Office may not delete a Driver's identity account, alter a Driver's records dishonestly, or prevent a Driver from lawfully applying to another Office.

4. Neutral tools and who decides what

We may provide neutral search and filtering, objective document-expiry gates, dispatch rules configured by the Office, and restrictions imposed for fraud, security or legal reasons.

For an Office-affiliated Driver, the Office alone decides whether to interview, engage, reject, discipline, schedule, compensate or terminate that Driver, subject to law. FleetOS does not make those decisions for the Office. A person engaged separately as a FleetOS Direct Driver is outside this rule and must be onboarded under a separate written direct-driver agreement and the Local FleetOS Entity's own legally required screening, licensing, insurance and worker-classification procedures.

We do not and will not label any person a "recommended Driver", "safe Driver", "best Driver", "FleetOS certified Driver" or anything to similar effect. Ratings and statistics we display are descriptive data, not endorsements.

5. Licence to use the Platform Services

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform Services for their intended purpose during your term. All rights not expressly granted are reserved.

6. Fees, payments and taxes

Payment terms are set out in FOS-03. In summary: an Office sets the fares for its Operator Network Rides; the Local FleetOS Entity sets fares only for FleetOS Direct Rides that it is legally authorised to provide; subscription and platform fees are set out in the applicable Order Form or pricing screen; and each party remains responsible for taxes and statutory collection, withholding, reporting or remittance duties imposed on that party by applicable law.

7. Communications and notices

7.1 How we contact you

We may contact you by in-app message, push notification, email, SMS or voice for service, security, transactional, safety and legal purposes. These are not marketing and you cannot opt out of them while you hold an account. Marketing communications are separate and require your consent where the law requires it — see FOS-02 §13.

7.2 How you contact us

Legal notices to FleetOS may be sent through the Legal Center at https://fleetapp.net/#legal and to info@fleetapp.net. Privacy requests should be sent to privacy@fleetapp.net. A market-specific postal address or telephone channel is published only where one is required or designated for that market. Notices take effect as provided by applicable law and FOS-05.

8. Changes to these Terms

We may change these Terms. Where a change is material, we will give you conspicuous advance notice.

We will require your renewed affirmative acceptance — not merely notice — where the change affects arbitration or dispute resolution, a class-action waiver, fees you pay, automatic renewal, Wallet or stored-value rights, a material new use of your personal data, or a reduction in our liability to you.

For other changes, continued use after the effective date constitutes acceptance. If you do not accept a change, your remedy is to stop using the Platform Services and close your account; where you have prepaid for a period you have not used, FOS-03 §4.6 governs.

9. Third-party services

The Platform Services rely on and interoperate with third parties — payment processors, mapping and navigation providers, telecommunications carriers, app stores, identity and screening vendors, and cloud infrastructure. Those services are governed by their own terms and we do not control their availability or performance. We remain responsible for our selection and management of subprocessors as set out in FOS-07.

10. Beta and preview features

Features marked beta, preview, early access or similar are optional, provided as-is, may change or be withdrawn without notice, may have limited support, and must not be relied on for regulated, safety-critical or legally significant decisions unless we agree otherwise in writing. Information about beta features is confidential.

Part B — Additional terms for Passengers

These terms apply to you when you use Fleet Ride or otherwise book or take a Ride.

11. Booking a Ride

11.1 What a booking is

When you request an Operator Network Ride, you are making a request to the Office you selected or that the platform matched you with, and the transportation contract is between you and that Office when the booking is confirmed. When you request a FleetOS Direct Ride, and only where Direct mode is legally activated, the transportation contract is between you and the Local FleetOS Entity identified on the booking screen. FleetOS technology may facilitate booking and payment in either mode, but the screen and acceptance record must identify the actual transportation provider.

11.2 What is shown before you book

Before you confirm a booking we will display the legal name of the transportation provider (the Office for an Operator Network Ride or the Local FleetOS Entity for a FleetOS Direct Ride), the Ride mode, the fare or fare basis, currency, applicable fees and charges, and the cancellation and refund terms. Where local law requires additional disclosures, FOS-05 specifies them.

11.3 Availability

We do not guarantee that a Ride will be available, that a Driver will accept your request, that a vehicle will arrive within any estimated time, or that a Ride will be completed. Estimated arrival and journey times are estimates generated from third-party data and traffic conditions. They are not promises.

11.4 Booking for someone else

If you book for another person, you are responsible for the booking, the payment and for ensuring that person is informed of and complies with these Terms and FOS-04. You confirm you have their authority to share their information with us and with the Office.

12. During a Ride

You must comply with FOS-04 (Safety, Conduct and Acceptable Use Standards) at all times. In summary, you must: treat the Driver and the vehicle with respect; wear a seatbelt where fitted and required; not smoke, vape or consume alcohol or controlled substances in the vehicle unless expressly permitted; not carry prohibited items; not distract or interfere with the Driver; and not damage or soil the vehicle.

The Office may charge you for cleaning, damage or repair costs caused by you, in accordance with its published terms and applicable law.

13. Fares, payment and refunds

Fares for Operator Network Rides are set by the relevant Office. Fares for FleetOS Direct Rides are set by the Local FleetOS Entity only where Direct mode is legally activated. Payment is processed as described in FOS-03. The Office is primarily responsible for refunds on its Operator Network Rides, but FleetOS may require or administer a refund or adjustment under FOS-03 §5 after a documented dispute, safety issue, platform error, consumer-law requirement or material breach of disclosed Ride terms. Mandatory consumer rights are unaffected.

Part C — Additional terms for Drivers

These terms apply to you when you use Fleet DriverX.

14. Technology access, not employment

14.1 What Fleet DriverX is

Fleet DriverX gives you an account, dispatch and navigation tools, communications, compliance-record management and safety features. If you use Fleet DriverX as an Office-affiliated Driver, the app does not create employment, agency, partnership, joint venture or franchise with FleetOS and is not a promise of work. A FleetOS Direct Driver is different: Direct status exists only under a separate written engagement agreement with the applicable Local FleetOS Entity and only after the legal, regulatory, insurance and engagement requirements applicable to Direct operations have been satisfied.

14.2 Your relationship is with the Office

If you are an Office-affiliated Driver, your employment or contractor relationship — if any — is with the Office under applicable law and your agreement with that Office. FleetOS does not become your employer or joint employer merely because you use Fleet DriverX, and FleetOS does not set the Office's pay, schedule or personnel decisions. If you are separately engaged as a FleetOS Direct Driver, your relationship is governed by your separate agreement with the Local FleetOS Entity and applicable law; these general Office-driver terms do not determine that status.

14.3 Your account and your affiliations

Your Driver identity account is yours. Each Office affiliation is a separate permission. You may hold affiliations with more than one Office at the same time unless an Office's own agreement with you lawfully restricts that, and we will not prevent you from applying to another Office.

When an affiliation ends, the Office loses ongoing account access that is based solely on that affiliation, subject to records it is legally or contractually entitled or required to retain. You retain your Driver identity account and may maintain lawful affiliations with other Offices. Ratings, incident records, compliance records, trip records, Office-created records and other records remain subject to the ownership, retention, access and privacy rules applicable to those records; this section does not transfer ownership of another party's records to you.

15. Your obligations

You must: hold and maintain every licence, permit, work authorisation, insurance and vehicle right required by law and by your Office; keep those documents current in the app; drive lawfully and safely; remain fit and sober; observe applicable fatigue and hours limits; use seatbelts and required restraints; not use a handheld device while driving; inspect your vehicle; protect Passenger privacy; and report serious incidents immediately.

Where a legally required Driver or vehicle document expires, FleetOS may suspend dispatch access until valid evidence is supplied. For an Office-affiliated Driver, that platform-access suspension is not itself an employment or disciplinary decision by FleetOS and does not determine the Driver's relationship with the Office.

16. What FleetOS does not promise you

We do not guarantee earnings, a minimum number of trips, tips, dispatch volume, or continued access to the Platform Services. Compensation, payroll, taxes, benefits, deductions and expense reimbursement are entirely between you and your Office. Where we display settlement or earnings information, we display information supplied by your Office; we are not the payor.

17. Platform access review

We may restrict your access for: expired mandatory documents; suspected account compromise; sanctions or restricted-party matches; suspected fraud; or a credible and immediate safety risk.

Except where immediate action is necessary, we will tell you the platform reason and give you a channel to seek review. A restriction we apply is a platform decision. It is not an employment decision and it does not itself end your relationship with your Office — that relationship is governed by your agreement with them and by applicable law.

Part D — Additional terms for developers and integrations

18. API access

If we issue you API credentials, you may use them only for the integration purpose we approved, only within any published rate limits and quotas, and only in compliance with these Terms and our published documentation.

You must: keep credentials confidential; not share, resell or sublicense access; implement reasonable security; log and monitor your use; and notify us promptly of any compromise.

You must not: exceed rate limits or circumvent technical controls; use the API to build a competing product; scrape, harvest or bulk-extract data beyond what your approved integration requires; cache data longer than we permit; or use the API to re-identify de-identified data.

We may change, deprecate or withdraw API endpoints with reasonable notice, or immediately where required for security or legal reasons.

Part E — Mobile application licence

19. Application licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Fleet Ride and Fleet DriverX applications on a device you own or control, for personal or authorised business use, in accordance with the usage rules of the applicable app store.

You may not: copy, modify, translate or create derivative works of the applications; reverse engineer, decompile or disassemble them except where that right cannot lawfully be excluded; remove proprietary notices; rent, lease, lend, sell or distribute them; or use them on a jailbroken or rooted device where doing so compromises security.

20. Apple App Store terms

App-store licence configuration. Unless the FleetOS Legal Center expressly states that a FleetOS custom iOS EULA has been activated for the market, the application's software licence is governed by Apple's applicable Standard EULA/store terms and these FleetOS Terms govern the FleetOS service relationship. The identity of any privately held developer account owner is not part of these public service Terms. Store availability does not itself constitute a regulatory, sanctions or export-control determination.

Where you obtain an application from the Apple App Store, the following apply and prevail over anything inconsistent in this Part:

This licence is between you and FleetOS only, not with Apple. Apple is not responsible for the applications or their content.

Apple has no obligation to provide maintenance or support for the applications.

If an application fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation.

Apple is not responsible for addressing any claim by you or a third party relating to the applications, including product liability, legal or regulatory non-compliance, or consumer protection claims.

Apple is not responsible for the investigation, defence, settlement or discharge of any third-party intellectual property infringement claim relating to the applications.

You represent that you are not located in a country subject to a United States Government embargo or designated as a terrorist-supporting country, and that you are not on any United States Government list of prohibited or restricted parties.

Apple and its subsidiaries are third-party beneficiaries of this Part E and may enforce it against you.

21. Google Play terms

Where you obtain an application from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to this agreement and is not responsible for the applications.

Part F — Legal terms that apply to everyone

22. Intellectual property

22.1 What we own

FleetOS and its licensors own all right, title and interest in the Platform Services, including the software, source code, algorithms, dispatch logic, models, documentation, designs, user interfaces, database structures, trade marks, service marks, logos, and all aggregated or de-identified analytics derived from use of the Platform Services.

22.2 What you own

You retain ownership of content and data you supply. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display and process that content for the purpose of providing, securing, supporting and improving the Platform Services, complying with law, and producing aggregated or de-identified analytics. This licence ends when your content is deleted, except for aggregated or de-identified derivatives, backups and records we must retain.

22.3 Prohibited extraction and machine learning

You must not, and must not permit anyone else to:

scrape, crawl, spider, harvest or systematically extract data from the Platform Services by any automated means, except through an API we have authorised for that purpose;

use the Platform Services, or any data obtained from them, to train, fine-tune, evaluate or improve any machine learning or artificial intelligence model, without our express prior written consent;

reverse engineer, decompile, disassemble or attempt to derive the source code, structure, pricing logic, dispatch logic or algorithms of the Platform Services, except to the extent that right cannot lawfully be excluded;

access the Platform Services to build, or assist anyone in building, a competing product or service;

conduct benchmarking or competitive analysis and publish the results, without our prior written consent;

circumvent, disable or interfere with any security, rate-limiting, authentication or access-control feature.

22.4 Feedback

If you give us suggestions, ideas or feedback, we may use them without restriction, without compensation and without attribution. You assign to us any rights in that feedback. We will not publicly identify you or any confidential Office information as its source.

22.5 Trade marks

"FleetOS", "Fleet Office", "Fleet DriverX", "Fleet Ride", the FleetOS logo and associated marks are our property. You may not use them except as expressly permitted in FOS-06 §19 (for Offices) or with our prior written consent.

23. Copyright complaints and repeat infringers

If you believe content on the Platform Services infringes your copyright, send a notice to the copyright contact published in the FleetOS Legal Center containing: your physical or electronic signature; identification of the work; identification of the material and where it is located; your contact details; a statement of good-faith belief that the use is unauthorised; and a statement, under penalty of perjury where applicable, that the information is accurate and you are authorised to act. Where a United States service relies on the safe-harbour procedures in 17 U.S.C. §512, the Legal Center will display the then-current designated-agent information and FleetOS will maintain the designation required for that reliance.

We will respond to valid notices, and we may accept counter-notices. We terminate the accounts of repeat infringers in appropriate circumstances.

24. Export controls, sanctions and restricted parties

24.1 Your warranty

You represent and warrant, on each occasion you use the Platform Services, that you are not:

a person named on any restricted-party list maintained by the United States (including the OFAC Specially Designated Nationals and Blocked Persons List, the BIS Entity List and Denied Persons List), the United Nations, the European Union, the United Kingdom, or the government of any market in which you use the Platform Services;

owned or controlled, directly or indirectly, 50 per cent or more in aggregate, by any such person;

acting for or on behalf of any such person;

located in a jurisdiction, or engaged in a transaction, that would make your use of the Platform Services unlawful under any of those regimes.

24.2 Prohibited end uses

You must not use the Platform Services for, or in support of: any military, intelligence, security-service or law-enforcement surveillance end use; the development or proliferation of weapons; human trafficking or forced labour; or any purpose prohibited by applicable export control law.

24.3 Our rights

We may screen you, your owners, your personnel and your counterparties against restricted-party lists at onboarding and on an ongoing basis, and may suspend or terminate your access immediately, without liability, where a match is identified or where continued service would in our reasonable judgement create legal risk under any sanctions or export-control regime.

24.4 Export classification

Where the Platform Services, software, encryption, technical data or related services are subject to export-control law, we may restrict, suspend or decline a feature or market unless the required classification, licence, licence exception or other lawful basis is available. You must not use the Platform Services in a way that would cause FleetOS or any service provider to violate applicable export-control law.

25. Anti-bribery and anti-money laundering

You must comply with applicable anti-bribery, anti-corruption and anti-money-laundering law, including the United States Foreign Corrupt Practices Act where applicable. You must not use the Platform Services to launder proceeds of crime, to finance terrorism, to evade tax, or to conceal the source or ownership of funds.

26. Suspension and termination

26.1 Suspension by us

We may suspend or restrict your access, in whole or in part, where: you materially breach these Terms or FOS-04; payment is overdue; we identify a security or fraud risk; a mandatory document has expired; we are required to do so by law, a regulator, a court or a payment network; a restricted-party match arises; or there is a credible and immediate risk to the safety of any person.

Except where immediate action is necessary, we will give you notice and an opportunity to remedy.

26.2 Termination by you

You may stop using the Platform Services and close your account at any time. Where you are an Office, FOS-06 §25 governs.

26.3 Termination by us

We may terminate your access: for uncured material breach after notice; immediately for fraud, illegality, a serious safety breach, insolvency or a restricted-party match; or for convenience on 30 days' written notice, in which case we will refund any prepaid unused fees on a pro-rata basis.

26.4 Effect of termination

Termination does not affect accrued rights, amounts owed, chargebacks, disputes or legal holds. Data return and deletion are governed by FOS-02 §10 and, for Offices, FOS-06 §26 and FOS-07.

27. Disclaimers

We do not warrant that the Platform Services will be uninterrupted, timely, secure or error-free; that defects will be corrected; that any Ride will be available or completed; that any Driver or vehicle is safe, licensed, insured or suitable; that any Office is licensed or solvent; that estimates of time, distance or fare will be accurate; or that you will achieve any particular result, earnings, volume or growth.

Nothing in this section excludes any warranty or right that cannot lawfully be excluded. In some jurisdictions the exclusion of implied warranties is not permitted, in which case the above exclusions apply to the maximum extent permitted and any implied warranty is limited in duration to the minimum period permitted by law.

28. Limitation of liability

28.1 Excluded losses

To the maximum extent permitted by law, FleetOS will not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss; loss of profit, revenue, business, goodwill, opportunity or anticipated savings; loss or corruption of data; or business interruption, however arising and whether or not we were advised of the possibility.

28.2 Cap on liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms and the Platform Services is limited to:

28.3 What is never limited

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Depending on your jurisdiction this may include liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and certain statutory consumer rights.

28.4 Time limit for bringing a claim

28.5 Basis of the bargain

You acknowledge that the disclaimers and limitations in sections 27 and 28 reflect a reasonable allocation of risk, are a fundamental basis of the bargain between us, and that we would not provide the Platform Services on these commercial terms without them.

28.6 Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including natural disaster, war, armed conflict, civil disorder, terrorism, government or regulatory action, sanctions, epidemic, strike or labour dispute, failure of telecommunications or cloud infrastructure, cyberattack, or power failure, provided the affected party mitigates and resumes performance as soon as reasonably practicable. This does not excuse payment for services already provided.

29. Your responsibility and indemnity

29.1 Indemnity from you

To the maximum extent permitted by law, your indemnity obligations depend on your role.

If you are a Passenger, you will indemnify, defend and hold harmless your Local FleetOS Entity and its officers, directors, employees, contractors and agents (the “Indemnified Persons”) from third-party claims arising from: your fraud or wilful misconduct; unlawful activity; content or data you supply that infringes or violates a third party’s rights; or your material misuse of the Platform Services. A Passenger does not owe indemnity merely for ordinary negligence or a technical breach of these Terms unless applicable law permits that allocation and the conduct gives rise to a third-party claim.

If you are an Office or Office-affiliated Driver, you will indemnify, defend and hold harmless the Indemnified Persons from and against any claim, demand, investigation, proceeding, loss, liability, fine, penalty, settlement, and reasonable legal and professional cost arising from or relating to: your breach of these Terms or an incorporated document; your violation of law or third-party rights; content or data you supply; your negligence, wilful misconduct or fraud; and, to the extent legally attributable to you, your transportation operations, vehicles, personnel, employment/contracting decisions, pricing, insurance, tax and compliance failures. A FleetOS Direct Driver is not subject to this Office/Office-driver indemnity. A Direct Driver’s indemnity, if any, is governed exclusively by FOS-10 and does not shift to the Direct Driver obligations that applicable law places on the Local FleetOS Entity as transportation provider, employer/hiring entity, fare setter, insurer or merchant.

29.2 Contracting-entity recourse; no personal guarantee

Your contract is solely with the Local FleetOS Entity identified for your market and acceptance. No founder, shareholder, member, director, officer, employee, contractor, agent or affiliate gives a personal guarantee of that entity's obligations merely by acting for, investing in, owning, managing, supporting or providing services to that entity. Nothing in these Terms creates liability for an individual or affiliate solely because of status, common ownership, common branding, shared technology or performance of properly documented intercompany services.

29.3 Non-waivable individual liability preserved

Sections 1.4 and 29.2 do not release or limit liability that applicable law independently imposes on a person for that person's own fraud, intentional tort, wilful injury, criminal conduct or other conduct that cannot lawfully be released or limited. They also do not prevent a court from imposing liability where the legal requirements for doing so are actually established. The parties intend only to prevent status-based, guarantee-based or affiliate-based liability that the law does not otherwise impose.

29.4 Indemnity procedure

We will notify you of a claim for which we seek indemnity, allow you to control the defence with counsel reasonably acceptable to us, and cooperate at your expense. We may participate with our own counsel at our cost, and we may assume control where a conflict exists or where you fail to defend diligently. You may not settle a claim in a way that admits fault by any Indemnified Person, imposes any non-monetary obligation on us, or affects our brand, without our written consent. Your duty to defend arises when a claim is asserted, not when liability is established, and survives termination.

30. Disputes

30.1 Talk to us first

Before starting any formal proceeding, please contact us at the Dispute Notice channel in the FleetOS Legal Center with a description of the issue, what you want, and how to reach you. Most issues resolve at this stage. Except where urgent relief is needed, allow 30 days.

30.2 Governing law and forum

Governing law, forum, arbitration and any class-action waiver are set out in the Country Supplement for your market (FOS-05). Different rules apply in the United States, Qatar and Syria, and different rules apply to Passengers, Drivers and Offices. Read the Part of FOS-05 that applies to you.

30.3 Mandatory rights preserved

Nothing in these Terms or in FOS-05 deprives you of a right you have under mandatory law, including any right to bring proceedings in the courts of your place of residence where the law of that place gives you that right, or to complain to a regulator.

31. General

31.1 Assignment

You may not assign or transfer these Terms without our written consent. We may assign them only to a successor or replacement contracting entity for the same market that assumes our obligations in writing, including in connection with a merger, reorganisation or sale of substantially all relevant assets. Your agreement is not automatically assigned to, or assumed by, a FleetOS entity in another country.

31.2 No waiver

Our failure or delay in enforcing any provision is not a waiver of it. A waiver on one occasion is not a waiver on any other.

31.3 Severability

If any provision is held invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remainder continues in full force. Special severability rules apply to the arbitration provisions in FOS-05 Part A.

31.4 Entire agreement

These Terms and the documents incorporated into them are the entire agreement between you and FleetOS on their subject matter and supersede all prior discussions, representations and agreements. You confirm you have not relied on any statement not set out in writing here. This does not limit liability for fraudulent misrepresentation.

31.5 Third-party beneficiaries

Except as expressly stated, these Terms create no rights in any third party. The exceptions are: Apple and its subsidiaries under Part E; the Indemnified Persons under section 29; and each Office, which may enforce Part B and FOS-04 against a Passenger directly in respect of that Office’s own Rides. No other FleetOS market entity is a third-party beneficiary merely because it shares a brand, owner, director, vendor or technology provider.

31.6 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, franchise or employment relationship between you and FleetOS.

31.7 Language

These Terms may be provided in more than one language. Where a Country Supplement states that a particular language version controls, that version controls in that market. Absent such a statement, the English version controls.

31.8 Survival

Sections that by their nature should survive do so, including sections 1.4, 22, 24, 26.4, 27, 28, 29, 30 and 31, together with any accrued payment obligation.

32. Electronic records and acceptance

32.1 Consent to transact electronically

By accepting these Terms you consent to receive all agreements, notices, disclosures and records from us electronically, and you agree that your electronic acceptance has the same legal effect as a handwritten signature. In the United States this consent is given for the purposes of the Electronic Signatures in Global and National Commerce Act and applicable state law including the Uniform Electronic Transactions Act.

You may withdraw this consent by closing your account. To access electronic records you need a device with a current browser or the FleetOS application, an email address, and the ability to view and save PDF files. You may request a paper copy of any record at the Records Request channel in the FleetOS Legal Center; a reasonable fee may apply.

32.2 How we record your acceptance

When you accept, we record: the document bundle and its version; the version and SHA-256 content hash of each document in it; your user identifier and role; your Office where relevant; the UTC timestamp; the country and language presented; the exact text of the checkbox; the exact text of the button you activated; the authentication event; and available device and network information. We make a downloadable copy available to you.

32.3 What acceptance requires

Acceptance requires an affirmative act: selecting a box that was not pre-selected, and activating a button whose label states that the action creates a binding agreement. Browsing, scrolling, silence and continued use do not constitute acceptance of these Terms at first signup, and never constitute acceptance of arbitration, a class waiver, automatic renewal, Wallet terms or a material change to how we use your personal data.