Version: 5.7.2 Effective date: August 20, 2026 Market: Syria
This FleetOS Direct Driver Agreement (“Direct Driver Agreement” or “FOS-10”) applies only if Ramo Single-Member Limited Liability Company (the “Local FleetOS Entity”) directly engages you for an activated FleetOS Direct operation in this market. It does not apply merely because you use Fleet DriverX for an independent Office.
1. Parties, scope and activation
1.1 Separate local contracting party
Your Direct Driver relationship is solely with Ramo Single-Member Limited Liability Company, localEntityId fleetos_entity_sy_001, within market tenant fleetos-sy. No other FleetOS market entity employs, engages, guarantees, supervises or owes compensation to you merely because it shares the FleetOS brand, software, owners, service providers or intellectual property.
1.2 No Direct status until activated
You are not a FleetOS Direct Driver unless FleetOS Direct is lawfully available in your market, the required transport/platform authority and insurance are in place, you have completed the legally required identity, licence, vehicle, screening and onboarding checks, you have accepted this Agreement and any applicable market-specific Direct Driver Engagement Schedule, and the Local FleetOS Entity has expressly confirmed your Direct status. An Office affiliation never converts automatically into Direct status.
1.3 Documents forming the Direct engagement
This FOS-10 operates with FOS-01, FOS-02, FOS-03 where payment applies, FOS-04, the applicable FOS-05, and the Direct Driver Engagement Schedule issued to you. The Country Supplement and mandatory law prevail over this FOS-10 where they conflict. The Engagement Schedule controls commercial terms specific to you, but cannot waive mandatory worker, wage, safety, insurance or transport rights.
2. Legal status and worker classification
2.1 Law and facts control
Your legal status as an employee, worker, independent contractor or another category is determined by applicable law and the actual facts, not by a label in this Agreement. The Local FleetOS Entity will not rely on a contractual label to remove rights that mandatory law gives you.
2.2 Engagement Schedule
Before you perform Direct Rides, your Engagement Schedule must identify the intended legal classification, compensation method, payment frequency, authorised territory, permitted vehicle arrangement, expense allocation, benefits/allowances if applicable, and any legally required notices. If applicable law treats you as an employee or worker, the Local FleetOS Entity will apply the mandatory wage, payroll, leave, social-insurance, workers’ compensation, occupational-safety and other protections required for that status. If a lawful independent-contractor model is used, it applies only while the actual arrangement satisfies the applicable legal test.
3. FleetOS Direct responsibilities
For a FleetOS Direct Ride, the Local FleetOS Entity is the transportation provider to the extent applicable law assigns that role to it. Subject to the law and activated market model, it is responsible for its own Direct-operation authorisation, its Direct fares, required Direct-operation insurance, passenger-facing disclosures, legally required receipts, Direct Driver onboarding decisions, payment/refund decisions for Direct Rides, and compliance duties that law places on the Direct transportation provider or hiring entity. These responsibilities are not shifted to an independent Office.
4. Your eligibility and continuing obligations
You must maintain every licence, permit, qualification and document legally required for the Direct work assigned to you; provide truthful and current information; use only an approved vehicle and account; comply with traffic, safety, accessibility, nondiscrimination and passenger-protection law; follow lawful safety and platform instructions; protect passenger and FleetOS data; promptly report collisions, injuries, citations, licence suspensions, insurance events and serious safety incidents; and never drive while impaired, dangerously fatigued or otherwise unfit.
You may not lend or sell your account, permit an unapproved person to perform a Direct Ride through your identity, falsify location/ride records, manipulate fares, solicit prohibited off-platform payment, retaliate against a Passenger, discriminate unlawfully, carry prohibited weapons contrary to FOS-04 or law, or misuse emergency/safety tools.
5. Screening, identity and records
The Local FleetOS Entity may conduct or arrange only those identity, licence, driving-record, background or other checks that are lawful and necessary for Direct operations. Required notices, authorisations, adverse-action procedures and retention limits will be followed. A light platform verification does not replace any government, motor-vehicle, criminal-record, health or professional check required by law. You must cooperate with lawful re-verification and expiration controls.
6. Vehicle and equipment
The Engagement Schedule must state whether the vehicle is supplied by you, the Local FleetOS Entity or another lawful provider. Whoever is legally responsible must ensure registration, inspection, maintenance, roadworthiness and legally required insurance. You must complete reasonable pre-trip safety checks and immediately stop using a vehicle that is unsafe or legally ineligible. FleetOS may block dispatch where a required vehicle or driver document is expired or missing.
7. Fares, compensation, expenses and taxes
The Local FleetOS Entity sets the Passenger fare for FleetOS Direct Rides. Your compensation is separate from the Passenger fare and is stated in your Engagement Schedule. No deduction, chargeback, expense allocation or set-off may be imposed contrary to mandatory wage/worker law. Taxes, payroll withholding, social contributions and reporting are handled according to the legal classification and applicable law. The Local FleetOS Entity may not use this Agreement to transfer to you taxes or statutory employer/hiring-entity obligations that law places on it.
8. Availability, dispatch and performance
Any schedule, minimum availability, acceptance requirement, exclusivity restriction, performance standard or deactivation rule must comply with the worker-classification model and applicable law. Where the law requires genuine contractor independence, actual platform practices must preserve the independence required by that law. Where you are an employee/worker, scheduling and performance management will comply with the applicable employment rules. Safety-related dispatch blocks may be imposed immediately where reasonably necessary.
9. Passenger service, refunds and complaints
For Direct Rides, Passenger complaints and refunds are the Local FleetOS Entity’s responsibility under FOS-03 and applicable consumer law. You must cooperate with reasonable investigations and preserve relevant records, but you are not personally liable for a refund merely because the Local FleetOS Entity chooses to issue one. Recovery from you is permitted only where applicable law and your Engagement Schedule lawfully permit it, such as proven fraud, intentional misconduct or a legally recoverable loss.
10. Safety, incidents and insurance
FOS-04 applies to you. You must report serious incidents promptly through the designated safety channel and, where required, to police/emergency authorities. Direct mode may not be ACTIVE unless the Local FleetOS Entity has verified the transportation, vehicle, employer/worker and other insurance legally required for the Direct operation. Nothing in this Agreement reduces compulsory insurance rights or makes you responsible for coverage that law requires the Local FleetOS Entity to maintain.
11. Privacy and confidentiality
FOS-02 governs Direct Driver personal data. The Local FleetOS Entity may process identity documents, licences, vehicle records, trip/location records, communications, safety records, screening status and payment/compensation data for lawful Direct-operation purposes. You must protect Passenger, Office and FleetOS confidential information and may access personal data only as necessary for an authorised Ride or duty. Confidentiality obligations do not prohibit legally protected reporting, whistleblowing, labour activity or communications with government agencies.
12. Platform, intellectual property and devices
FleetOS grants you a limited, revocable, non-transferable right to use Fleet DriverX and related Direct tools solely for authorised Direct work, subject to FOS-01. FleetOS software, branding and data systems remain FleetOS property. You retain rights in content you lawfully own, subject to licences expressly granted in the FleetOS legal package.
13. Suspension, investigation and deactivation
FleetOS may immediately suspend Direct access where reasonably necessary for safety, fraud prevention, expired legal documents, a regulatory direction or protection of users. Permanent deactivation or termination must follow applicable law, this Agreement, the Engagement Schedule and any required notice/opportunity-to-respond process. No platform rule waives protected leave, anti-retaliation rights, wage rights, whistleblower rights, unemployment/workers’ compensation rights or any non-waivable worker protection.
14. Direct Driver indemnity
To the maximum extent permitted by law, you will indemnify the Local FleetOS Entity only against third-party claims to the extent directly caused by your fraud, wilful misconduct, unlawful conduct, intentional misuse of the Platform, infringement by content you supplied, or unauthorised use of your Direct account. You do not indemnify FleetOS for FleetOS’s own negligence, employment/hiring obligations, wage obligations, fare-setting decisions, merchant/payment obligations, Direct-operation licensing, required FleetOS insurance, or other responsibilities that law assigns to the Local FleetOS Entity. Nothing here authorises deductions from wages or compensation where the law prohibits them.
15. Liability and statutory rights
FOS-01 limitations apply only to the extent lawful in a Direct-driver relationship. Nothing in the FleetOS legal package excludes or limits liability, wages, benefits, indemnities, reimbursement, insurance, workers’ compensation, unemployment rights, occupational-safety rights or other remedies that cannot lawfully be excluded or limited. Any statutory right that conflicts with a contractual limitation prevails.
16. Disputes and protected activity
The governing-law and dispute provisions in the applicable FOS-05 apply to Direct Drivers only to the extent lawful for the actual worker classification and claim. Nothing prevents you from filing or participating in a charge, claim, investigation or proceeding before a labour, transport, safety, tax, privacy or other government authority, or from exercising legally protected collective, whistleblower or representative rights that cannot lawfully be waived.
17. Ending Direct status
Either party may end the Direct engagement as permitted by the Engagement Schedule and applicable law. Termination of FleetOS Direct status does not by itself terminate a separate relationship you may have with an independent Office. On termination, access credentials may be disabled, FleetOS/property must be returned where applicable, and final compensation/records must be handled within legally required timeframes.
18. Electronic acceptance and evidence
This Agreement must be separately accepted before Direct status begins. FleetOS will retain reliable electronic evidence of the version presented, your authenticated identity, the Local FleetOS Entity and market, the consent action, date/time and any signature or other evidence required by applicable electronic-contract law. FleetOS may retain additional technical evidence internally to authenticate and defend the acceptance record.
19. Country-specific rule
Syria activation. FleetOS Direct must remain disabled unless the Local FleetOS Entity has documented the Syrian transport/operating basis for Direct service, Driver/vehicle requirements, required insurance, privacy position and any applicable sanctions/export-control screening. Any operational availability of an app does not itself establish legal clearance for Direct-driver engagement.
20. Entire Direct-driver agreement
For Direct-driver matters, this FOS-10, the applicable FOS-05 and your Engagement Schedule supplement the other FleetOS documents. If any provision is invalid or unenforceable, it is modified only to the minimum extent necessary and the remainder continues, subject to mandatory law.