Version: 5.7.2 Effective date: August 20, 2026 Market: United States
How this document works
FleetOS operates market-by-market through separate Local FleetOS Entities. Only the Part for your country applies to you, and only the entity named in that Part and recorded in your acceptance evidence is your contracting party. A FleetOS agreement, licence, Wallet, Driver status, Office status or regulatory permission in one country does not automatically apply in another country.
Each Part varies FOS-01 to FOS-04 for that market. Where a Part conflicts with those documents, the Part prevails for that market (FOS-01 §1.6).
Country ring-fencing is substantive. Each active country is intended to have separate contracting records, payment and merchant accounts, financial ledgers, regulatory approvals, insurance, tax records, market tenant and dispute forum. No country entity guarantees another, and no country entity is liable merely because another country uses the same FleetOS brand or technology.
If the same owner, director, employee, brand licensor, software vendor or cloud provider is involved in more than one market, that common feature does not merge the entities or their contracts. Any intercompany service must be documented separately and does not make the service-provider entity a party to the user’s local agreement.
Part A — United States
A1. Contracting entity and scope
Your contracting entity is Ramo Trading & Consulting Inc., a California corporation, 8 Fair Valley, Coto de Caza, California 92679, United States. This Part applies where the Platform Services are offered to you in the United States or where a Ride begins in the United States.
United States separation. The United States Platform is a separate market relationship. Ramo Trading & Consulting Inc. is responsible only for its United States FleetOS obligations. Qatar and Syria FleetOS entities are not parties, guarantors or alternative defendants under the United States contract solely because of common branding, ownership, software or support arrangements. United States accounts, Wallet balances, processor accounts, settlements, Office agreements and regulatory records are maintained as United States market records and do not automatically transfer to another country.
A2. Governing law
These Terms and any dispute arising from them are governed by the law of the State of California, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of section A5.
This choice of law does not deprive you of the protection of any mandatory consumer law of the state in which you reside.
A3. Regulatory position
Operator Network vs FleetOS Direct. Contract language does not determine regulatory classification. Operator Network Rides remain the Office's transportation operation. FleetOS Direct is a separate regulated operating mode and must remain disabled in each state unless the Local FleetOS Entity has documented the state-specific platform/transport/TNC classification, any licence or permit required of FleetOS, the legally required insurance, and the Direct-driver compliance framework. The initial U.S. launch jurisdiction configured for review is California.
FleetOS is contractually structured as a technology platform, while each Office is the transportation provider responsible for its vehicles, Drivers, fares, insurance and transport operations. Regulatory classification, however, is determined by applicable law and regulators rather than by contractual labels alone.
Ride-marketplace functionality is offered in a state or locality only where FleetOS has determined that the platform may lawfully provide that functionality and the relevant Office has supplied the licences, permits, insurance and other approvals required for its transport operations. FleetOS may disable booking, dispatch or other regulated functionality in a jurisdiction where those conditions are not satisfied.
A3.1 California unaccompanied-minor Rides
FleetOS does not enable unaccompanied-minor Ride functionality in California by default. Where the service or provider is subject to California Public Utilities Commission rules for Transportation Network Companies, the feature must remain disabled until the production compliance record documents the applicable CPUC filing or authority and the required safeguards, including driver background-screening requirements, real-time trip tracking accessible to a parent or guardian, pickup/drop-off safety procedures, driver training specific to transporting an unaccompanied minor, and applicable insurance.
FOS-01 §3.2 permits an adult to request a Ride for a minor only when a lawful provider expressly offers that service; it does not itself authorise FleetOS, an Office or a Driver to transport an unaccompanied minor.
A4. Consumer protection
Nothing in the FleetOS documents limits your rights under applicable federal or state consumer protection law, including the Consumer Financial Protection Act, state unfair and deceptive practices statutes, and state automatic-renewal laws.
Automatic renewal. Where a consumer purchases a subscription that renews automatically, the United States Local FleetOS Entity presents the renewal terms clearly and conspicuously, obtains express affirmative consent separately from general Terms acceptance, provides a retainable acknowledgement, and offers cancellation through the same medium used to activate or a comparably easy method. For California contracts entered into, amended or extended on or after July 1, 2025, verification of affirmative consent is retained for at least three years or one year after termination, whichever is longer; qualifying trial or promotional offers receive notice 3–21 days before conversion; annual or longer initial terms receive notice 15–45 days before renewal; annual reminders are provided for annual arrangements; fee changes receive the notice required by law; and online subscriptions can be terminated online without obstructive steps. Comparable state rules apply where they provide greater rights.
A5. Arbitration agreement — Passengers and consumer users
| This section requires most disputes to be resolved by binding individual arbitration rather than in court, and generally requires individual rather than class proceedings, subject to rights that applicable law does not permit the parties to waive. You may opt out within 30 days — see A5.8. |
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A5.1 Informal resolution first
Before commencing arbitration, you must send an individualised notice to Ramo Trading & Consulting Inc., 8 Fair Valley, Coto de Caza, California 92679, United States, with a copy submitted through the FleetOS Legal Center describing: the parties; your account; the facts; the relief you want; and how to contact you. We must send an equivalent notice to you. Allow 30 days for good-faith resolution. Either party may seek urgent injunctive relief or take steps to preserve a limitation period without waiting.
A notice sent by or on behalf of multiple claimants is not an individualised notice and does not satisfy this requirement.
A5.2 Agreement to arbitrate
Except for the exclusions in A5.3, you and FleetOS agree to resolve all disputes arising out of or relating to these Terms, the Platform Services, or your relationship with FleetOS, by binding individual arbitration under the Federal Arbitration Act. This includes disputes arising before you accepted these Terms and disputes arising after your account ends.
A5.3 What is excluded
The following are not subject to arbitration: any claim eligible for small claims court, brought individually in that court; any claim for injunctive relief in respect of intellectual property misuse or unauthorised access; and any claim that applicable law does not permit to be arbitrated.
Federal sexual-assault and sexual-harassment election. Nothing in this arbitration agreement requires predispute arbitration of a sexual assault or sexual harassment dispute where 9 U.S.C. §§401–402 gives the person alleging that conduct the right to elect court proceedings or to reject a predispute class or collective waiver. That statutory election is preserved in full.
A5.4 Who decides what
The arbitrator decides questions concerning the scope and enforceability of the arbitration agreement except where applicable law requires a court to decide a particular issue. A court decides the validity and enforceability of the class-action waiver in A5.6, the mass-arbitration procedure in A5.7, and whether a claim seeks non-waivable public injunctive relief that must proceed in court.
A5.5 Administrator and procedure
Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules then in force and, where applicable, its Mass Arbitration Supplementary Rules. If AAA is unavailable or declines to administer despite FleetOS's compliance with applicable consumer-arbitration requirements, the parties will agree on a comparable administrator; failing agreement, a court may appoint one as permitted by law.
Fees are allocated under the applicable AAA rules and applicable law. FleetOS will pay fees that applicable consumer arbitration law or the administrator's rules require a business to pay. FleetOS will not seek arbitration fees or costs from a consumer unless an award of those amounts is permitted by applicable law and the governing rules. A hearing may be remote, in the federal judicial district where you reside, or at another location the parties agree.
A5.6 Individual proceedings; class waiver; public injunctive relief preserved
Except to the extent applicable law makes a right or remedy non-waivable, claims subject to arbitration must be brought only in an individual capacity. No class, collective, consolidated, coordinated or representative arbitration is permitted without FleetOS's written consent. The arbitrator may grant any individual remedy available under applicable law.
California public injunctive relief. Nothing in these Terms waives a California consumer's right to seek qualifying public injunctive relief where California law prohibits waiver of that remedy in all forums. To the extent such relief cannot lawfully be restricted to individual arbitration, the claim for public injunctive relief will proceed in court after or alongside arbitration as applicable law requires, while arbitrable individual claims remain in arbitration to the maximum extent permitted. This provision is intended to comply with the rule reflected in *McGill v. Citibank, N.A.* and does not authorize class arbitration.
If another portion of this waiver is unenforceable for a particular claim, the minimum portion necessary is severed and the remaining arbitration agreement is enforced to the maximum extent permitted.
A5.7 Mass arbitration
Where 25 or more substantially similar demands are filed by or coordinated by the same or related counsel, they are treated as a mass filing. The parties will use the AAA's applicable supplementary procedures, will appoint a process arbitrator where available, and will proceed by staging representative cases in batches of up to 20 before the remaining cases proceed. Limitation periods are tolled for cases awaiting their batch. Either party may seek judicial enforcement of this procedure.
A5.8 Opt out
| You may opt out of this arbitration agreement within 30 days after you first accept these Terms, using the Arbitration Opt-Out form in the FleetOS Legal Center or by written notice to the Arbitration Opt-Out channel and address published in the Legal Center identifying you and this agreement. Opting out affects nothing else — it does not affect your eligibility to use the Platform Services, your pricing, or any other term. If you opt out, section A6 applies to your disputes. |
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A5.9 Severability
If any part of A5 other than the class waiver is held invalid, it is severed and the remainder is enforced. If the class waiver is held invalid as to a particular claim, that claim proceeds in court. If the Federal Arbitration Act is held not to apply, the arbitration law of your state applies to the maximum lawful extent.
A5.10 Survival
This section survives termination of your account and of these Terms.
A6. Court proceedings and forum
For any claim not subject to arbitration, if A5 is held unenforceable for that claim, or if you timely opt out:
Forum. Subject to any non-waivable right of a consumer to sue in another proper forum, the state and federal courts located in Orange County, California have exclusive jurisdiction, and you and FleetOS consent to personal jurisdiction there. Either party may bring an eligible small-claims action in a proper small-claims court. Nothing in these Terms creates a pre-dispute contractual waiver of a California consumer's right to a jury trial where such a waiver is not enforceable under California law.
A7. Releases are transaction-specific
No general use of FleetOS, account creation or ordinary Ride request causes a California consumer prospectively to waive unknown claims under California Civil Code §1542. If FleetOS and a person later resolve an actual dispute through a separately negotiated settlement or release, that separate agreement may contain an express §1542 waiver where lawful and appropriate. FOS-04 does not release FleetOS from liability that applicable law does not permit FleetOS to release.
A8. Limitations period
FOS-01 §28.4 applies: any claim must be commenced within one year after it arose. Where a state prohibits a contractual limitations period shorter than the statutory period, the shortest lawful period applies instead. This does not apply to any claim under a statute that expressly prohibits contractual shortening.
A9. Drivers and Office personnel — dispute resolution
A9.1 Scope
This section applies to a Driver or Office employee in respect of a dispute with FleetOS. It does not apply to a dispute between a Driver and an Office — that relationship is governed by the agreement between them and by applicable employment law, and FleetOS is not a party to it.
A9.2 Status
Office-affiliated Drivers. When you drive for an independent Office, FleetOS is not your employer and does not purport to be merely because you use Fleet DriverX. Nothing here determines your status as an employee or independent contractor of that Office; status is determined by applicable law and the actual facts. FleetOS Direct Drivers are different: if the Local FleetOS Entity directly engages you for FleetOS Direct, your relationship is governed by FOS-10, the actual operating facts and applicable worker-classification law. No contractual label alone determines whether you are an employee or independent contractor. For California app-based drivers, any legally available framework (including Business and Professions Code §7451/Proposition 22 if its conditions are actually satisfied) applies only to the extent the real arrangement meets the statutory requirements.
A9.3 Arbitration
Disputes between you and FleetOS are subject to individual arbitration on the terms in A5, administered under the AAA Employment/Workplace Arbitration Rules where those rules apply to the claim, with the same opt-out right in A5.8.
| Excluded from arbitration: claims for workers' compensation, state disability insurance and unemployment insurance benefits; claims that cannot be arbitrated as a matter of law; representative claims under the California Private Attorneys General Act to the extent they cannot lawfully be waived; and the right to file a charge with, or participate in an investigation by, any government agency including the EEOC, the NLRB and the Department of Labor. Nothing in these Terms prevents you from reporting a suspected violation of law to any government agency, or from receiving a whistleblower award. |
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A9.4 Background screening
Where an Office obtains a background check on an Office-affiliated Driver through a consumer reporting agency, the Office is responsible for complying with the Fair Credit Reporting Act and applicable state/local law. Where the Local FleetOS Entity obtains a consumer report for a FleetOS Direct Driver, the Local FleetOS Entity assumes the legally applicable disclosure, written-authorisation, pre-adverse-action and adverse-action duties for that Direct engagement. The party obtaining the report must provide the required standalone disclosure and authorisation process and, before a covered adverse decision becomes final, the required report/rights materials and opportunity to respond. FOS-10 governs the Direct-driver process.
For an Office-affiliated Driver, the Office makes the screening and engagement decision, not FleetOS. Where FleetOS merely transmits a result or records a status for an Office, it acts at the Office's direction and does not participate in that decision. State and municipal fair-chance requirements applicable to that decision are the Office's responsibility. For a FleetOS Direct Driver, the Local FleetOS Entity makes its own legally required screening and engagement decisions and bears the corresponding employer/engager obligations under FOS-10 and applicable law.
A10. State-specific provisions
California. Your rights under the Consumers Legal Remedies Act are unaffected. The California Department of Consumer Affairs Complaint Assistance Unit may be contacted at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.
Illinois, Texas, Washington. Biometric provisions in FOS-02 Annex A §A8 apply.
New Jersey. Provisions that are unenforceable against a New Jersey consumer under the Truth-in-Consumer Contract, Warranty and Notice Act do not apply to you, including any limitation on liability for negligence or on statutory damages that the Act prohibits.
A11. Availability by state
California is the initial configured launch state. Account, Office, Driver, Ride, payment, Wallet and FleetOS Direct features are activated separately. The Legal Center may be public while regulated features remain unavailable. No product availability or internal setting overrides an unsatisfied legal or regulatory requirement.
FleetOS may make different Platform Services available in different U.S. states and localities. The availability of a website, Office dashboard or account does not mean Ride-marketplace functionality is authorised in every jurisdiction. Booking, dispatch, Driver activation and payment functionality may be withheld or disabled where platform classification, Office licensing, insurance, screening, privacy, payment or other applicable requirements have not been satisfied.
An Office may not rely on FleetOS availability as evidence that the Office holds any transportation authority. The Office remains responsible for the licences and approvals applicable to its own transportation operations.
A12. Commercial disputes with Offices
This A12 applies only to an Office contracting under FOS-06, not to a Passenger or ordinary consumer. Before filing a proceeding, the Office and FleetOS will give a written dispute notice and allow 30 days for executive-level resolution, except for urgent interim relief, preservation of rights or insurance/indemnity tender.
Unless the signed Order Form expressly selects another lawful commercial forum, any dispute arising from FOS-06 or the Office relationship that is not required by law to proceed elsewhere will be resolved by confidential binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules and the Federal Arbitration Act. The seat is Orange County, California; the language is English; one arbitrator applies unless the amount in controversy exceeds US$5,000,000, in which case either party may request three arbitrators. The arbitrator may award any remedy available under the governing contract and law, including reasonable attorneys' fees where the contract or law authorises them.
Either party may seek temporary or preliminary relief from a court of competent jurisdiction to protect confidential information, intellectual property, insurance rights, evidence, or against an imminent regulatory or safety harm without waiving arbitration. The Office's duty to defend and indemnify FleetOS and to tender claims to insurers continues while the parties dispute coverage, liability or arbitrability. Proceedings and awards are confidential except as disclosure is required for enforcement, insurance, auditors, investors, regulators or law.